FREQUENTLY ASKED QUESTIONS

We’ve put together some commonly asked questions to give you more information about our services! If you have a question that you can’t find the answer to, please contact us directly.

We specialize in printers for the pharmaceutical, nutraceutical and confectionary industries. However, we have helped other industries find solutions to imprinting their marks on their products – if you have a need, there’s a good chance we can come up with a solution for you. Don’t hesitate to ask us if you have a question!

Yes, R.W. Hartnett is a global company. We have sold machines to over 40 countries and have reps around the world available to allow for easy communication throughout the process.

The cost of our printers vary depending on the imprinting method, output capacity, tablet/capsule size, and other factors. Please give us a call to get a specific quote.

Ink transfer involves rolling liquid ink onto the tablet or capsule to imprint the mark or logo. Ink transfer is typically used on tablets and hard capsules. Laser etching uses a laser to engrave the mark or logo. Laser etching is typically used on softgel capsules.

In the pharmaceutical industry, laser drilling is used to penetrate the outer coating of a tablet with a laser beam to create a hole drilled in the tablet’s surface. These holes allow for osmotic drug delivery — i.e. rapid release pills and tablets.

Our ink printers use an edible ink manufactured by a third party supplier. We can provide recommendations for ink suppliers.

Yes. We have provided in-person service to companies near and far. Our machines are also equipped with remote access technology that allows us to virtually service them from our office.

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R.W. Hartnett Company

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