R.W. Hartnett : FAQs

Q:	My product is irregular in thickness. Can you still print on this product?
A:	Our rubber rolls are available with different degrees of softness (durometer) to allow for differences in thicknes.

Q:	Do you supply ink?
A:	We do not supply ink. Please contact us for the name of a supplier near you.

Q:	Is it better to use water based inks or solvent based inks?
A:	It depends on your product, coating, etc. Please contact us for more details.

The ink is drying too fast or too slow. What do I do?

Check with your ink supplier for recommendations, so as not to break down the integrity of the ink.

Please contact us if you need the name of a supplier near you.

Q:	Can you supply us with add on peripheral's such as bulk hoppers, sorters, vision systems, conveyers, lasers, etc.?
A:	Just let us know what your needs are. We can work with you to supply you with all that you need.

If I change products, how long does it take to change over to print a new product?

If you have a DELTA Model, change over time is approximately less than 1 hour.

The Flat Bed machines, depending on whether or not your machine is equipped with quick changes pins may take several hours.

Q:	What is the normal delivery time for a machine?
A:	It depends on the model and options you choose. Please contact us for more details.

Do you stock replacement rubber rollers and how do I get one if I need it in a hurry?

We do stock rubber rollers and we can overnight them to you.

If your roller needs modification such as a step cut, please allow 5-7 days for delivery.

We also stock an extensive array of parts. Contact us if you have an emergency. We have what you need when you need it.

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